Best Answer: My personal experience. I purchased my iPhone 5S from Virgin original. There was a defect that the was covered by Apple, so I brought it to an Apple Store and they replaced the phone with a new unlocked one.

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I had an EXTREMELY difficult time getting the phone to activate. For weeks Apple and Virgin were working on activating my phone.

I got SIM cards mailed to me, spent hours in the Apple Store, at Best Buy, at Boost Mobile and endless time on the phone. In the end it was me who ended up piecing all the information I was hearing together and I fixed the issue. I literally was on the phone with Apple being told to try something I had already done a multitude of times. To appease the support person I acted as though I was following the steps. What I really was doing was imputing the Virgin mobile carrier numbers into my phone's settings.